Terms of Service

Last updated: July 26, 2026

1. Acceptance of Terms

By creating an account on ValorBrain you agree to these Terms of Service. If you are accepting on behalf of an organization, you confirm you have the authority to do so.

2. Service Description

ValorBrain is a multi-tenant persistent memory platform for AI agents. The service includes:

  • Document indexing through watchers and ingestion endpoints
  • Hybrid retrieval (text + vector search)
  • MCP HTTP server at mcpbrain.valor.digital
  • Management and audit dashboard
  • Native OAuth connectors and integrations via webhook or MCP

3. User Account

You are responsible for maintaining the confidentiality of your password and MCP tokens. Notify us immediately if you suspect unauthorized use.

4. Plans and Billing

ValorBrain is sold as a subscription, monthly or annual. Your plan defines how many people have access, how many documents can be indexed, and how many AI answers are included each month. Current plan prices are listed on Pricing. On the annual plan you pay 12 months at the price of 10.

On paid plans, documents and memory searches are unlimited, subject to the fair storage use limit published for the plan. An AI answer is a question answered by the AI with the source document cited — opening, searching, browsing and indexing do not consume answers. Answers beyond what your plan includes are billed at the unit price published on Pricing, and a plan's invoice never exceeds the price of the next plan up.

The 14-day trial of the recommended plan requires no credit card. When the trial ends the account moves to the Free plan, and your data stays.

Guarantee: you may request a full refund within 30 days of the first monthly cycle. On the annual plan, the refund is pro-rated for the unused period. You can cancel yourself at any time under Settings → Subscription. After cancellation, your data is deleted within 30 days (see clause 9).

5. Privacy and Data

Your data is isolated per tenant via Postgres RLS. See the Privacy Policy for details.

6. Acceptable Use

You agree not to use the service for:

  • Illegal activities
  • Storing third-party data without authorization
  • Reverse-engineering or bypassing billing/auth mechanisms
  • Reselling the service without a specific commercial agreement

7. Availability

ValorBrain targets high availability, but there is no contractual uptime commitment on the Free and Team plans. The recommended plan includes a 99.5% SLA, and the Enterprise plan a 99.9% SLA.

8. Intellectual Property

You retain all rights to the data you ingest. ValorBrain retains rights to the software, design and brand.

9. Termination

You can cancel your account at any time via Settings → Profile → Delete Account. Your data is permanently deleted within 30 days of the request.

10. Changes to Terms

We may update these terms. Material changes will be notified by email at least 30 days in advance.

11. Contact

Questions: [email protected]

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